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Shipping & Returns 

Shipping Policy

Since most of the items are made to order, personally by us, they take 3-5 business days to design, create and pack after the date of ordering.

Shipping outside Calgary: please note that all packages are sent through standard mail and are not tracked. If you wish to have your order tracked, please contact us and we can offer this additional shipping option at an additional charge. 


Local Pick-up: If you have selected local pick-up, please note pick-up days and times. If you cannot make those times, do send us note and we will make the necessary arrangements outside the posted days/times.


Local Delivery (within Calgary city limits): If you have selected local delivery, please note that all the orders are delivered once a week, Wednesday between 9:00 am -3:00 pm. 

Customized Orders: Please double check your wording for personalized items as we use your exact wording in our designs. 

Return & Exchange Policy

Returns are not accepted on Personalized/Custom items however please contact us if you have concerns with your orders.


Non-custom products can be returned or exchanged within 14 days from purchase in the original condition. Please contact us  at if you would like to make a  return.

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